Policies - Sheraspace

Policies

Cancellations & Refunds

In the unlikely event that you decide to cancel your project, Sheraspace will not charge you for the services that it has not commenced or processed at the time the cancellation decision is communicated to us. However, for services that have already been paid for or processed or commenced or completed, Sheraspace will be unable to offer any refunds.

Any service/item in the tentative BoQ phase can be modified, replaced or removed prior to placement of your Purchase Order, and hence an invoice being raised. However, Sheraspace will not be able to modify, replace or cancel any items for which a purchase order has been placed and invoice raised. Please be assured that your Project Rep will have each item reviewed and confirmed by you prior to raising an invoice.

Have you any feedback or grievances, please write to [email protected]. We would like to have the opportunity to serve you better by understanding your views.

Returns

Sheraspace does not offer the option of returns as we provide services.

Price Revisions

In the case that the requirement for a particular service changes, it is likely that the pricing of the service will change.

Delays

Delays in making a payment at any stage of a project may cause a delay in the completion time of the project. Changes in requirements are also likely to delay the completion time of the project. Sheraspace will not take any liability for any such delay.

Payment Methods

Sheraspace offers the following payment options:

  • Bank transfers
  • Cheque
  • Cash
  • Credit cards
  • Internet banking
  • Mobile Financial Services

Please contact your Project Rep for payments details of your preferred payment option.

EMIs

You can design now and pay later with Equated Monthly Instalments (EMI)!

Sheraspace offers you easy finance options in association with trusted banking institutions in Bangladesh. To view the EMI rate chart, click here.

For further details, email [email protected].

Online Transaction Security Guarantee

Sheraspace treats the financial privacy of its clients with utmost importance and ensures the security of all online transactions.

Online transactions are secured via SSLCOMMERZ payment gateway, which is authorized by Bangladesh Bank as a Payment Systems Operator (PSO) and Payment Card Industry (PCI) compliant. SSLCOMMERZ is a DSS v3.2 Level 1 service provider, which is the highest rating for data security of an organization worldwide.

Online Transaction Failures

When making an online payment, please ensure a stable internet connection and enter details correctly, as these often lead to transaction failures. In the event of an online transaction failure, please be assured that no amount is deducted from your account or card.